Reference

Terms and Conditions That Govern Your Account

These terms set out exactly what you agree to when you open an account on slotcatalog.

Applies to all account holdersGoverned by applicable jurisdictionUpdated when policy changesUPI, Paytm, PhonePe coveredContact us for any dispute
slotcatalog Terms and Conditions That Govern Your Account
REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about a transaction, withdrawal decision, or account action, our support…

Live Chat Start a chat session directly inside your account dashboard.
Email Support Write to our terms and disputes team with your account ID, the section in…
Help Centre Our self-service help centre contains the current version of these terms, a change-log of…
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights on slotcatalog

Your personal data, payment records, and session activity are held according to the data-handling practices described in this section.

Data Retention

We keep your account records, UPI and Paytm transaction logs, and session history only for as long as required under the applicable law of your jurisdiction. After that period, data is deleted or anonymised according to our internal retention schedule.

Cookie Policy

Our site uses cookies to maintain your login session, remember your language preference, and measure which parts of the lobby you visit most. You can manage cookie permissions through your browser settings; some features may not work correctly if all cookies are disabled.

Account Security

Passwords are stored using one-way hashing and are never visible to our staff. We strongly suggest enabling two-factor authentication in your account settings. If you suspect unauthorised access, contact us immediately so we can freeze withdrawals and investigate.

Payment Data

PhonePe, Paytm, and UPI transaction references are logged against your account for reconciliation purposes. We do not store full card or bank details on our servers; payment credentials are handled by the relevant payment processor under their own security standards.

Requesting Changes

To correct inaccurate data or update contact details, submit a written request via email with a copy of a valid government-issued ID. We aim to apply confirmed corrections within seven working days and will notify you when the update is complete.

Policy Updates

When we amend these terms, the updated version is posted on this page with the revision date clearly marked at the top. Continued use of the platform after the posted revision date constitutes acceptance of the amended terms.

Frequently Asked Questions About Our Terms

The questions below cover the situations our account holders ask about most when reading through these terms. If your question is not answered here, open a chat session or write to our support team with your account ID and we will clarify the relevant clause in writing.

These terms apply to every person who opens an account on slotcatalog.vip or accesses any part of our platform. Access is available only where permitted under the laws of your local jurisdiction, and it is your responsibility to confirm that before opening an account.

If you do not accept a revised version of these terms, you may close your account before the revision date takes effect. Any balance in your wallet at that point will be returned via your original deposit method — UPI, Paytm, or PhonePe — after identity verification.

Send a written data-access request to our support email with your account ID and a copy of a government-issued ID. We will compile and deliver a copy of the personal data we hold on you within 30 days of receiving your confirmed request.

You may request deletion of your account data; however, we are required to retain certain transaction records for the period mandated by applicable law. Once that retention period expires, the remaining data will be permanently deleted or anonymised.

The governing law is determined by the jurisdiction in which you lawfully access the platform. We do not make a single-country legal claim that would override local legislation. Check your local regulations to confirm whether access is permitted in your region.

If a UPI or Paytm transaction is debited but not credited to your account, raise the issue through live chat within seven days. We will open a reconciliation case with the relevant payment processor and aim to resolve it within five working days.

Contact us immediately through live chat or email so we can freeze all withdrawals on your account pending an investigation. Include your account ID and the approximate time you noticed the issue. We will respond with a security review within 24 hours.